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Spa Etiquette & Policies
Welcome to Fresh wellness – we believe that your every journey with us will be a delightful one.

For your comfort please read through the following information

Please arrive 15 minutes prior to your schedules appointment as this will ensure full treatment value. We value punctuality and late arrivals may necessitate that your treatment session be shortened, with full treatment value being charged for. We kindly request that guest remain quiet whilst in the spa in order to reach a complete relaxed state and to ensure that other guests can also achieve this very same goal. Cellphones should be switched to silent upon arrival at the spa.


We request that all spa treatments are booked in advance to avoid disappointment.

Consultation Cards

Upon your arrival as a first time FW guest, you will be requested to complete a consulation card. Please complete this accuarately, as Fresh Wellness cannot be held responsible for non-disclosure.


Please arrive at the spa wearing comfortable, loose fitting clothing or a bath robe. Compulsory disposable undergarments will be provided for all body treatments.


It is advisable that no jewellery should be worn at the Spa. The mangement and staff accept no responsibility for the loss of any valuables of any kind brought to the spa.

Gift Certificates

Treat a friend or loved one by giving them an experience of a journey that they will never forget. Gift certificates are available for any spa treatment listed on the menu. Please note that Gift Certificates are not accepted for the purchasing of retail products, are non-refundable, non-transferable and must be presented at the time of treatment.


We kindly request a 24 hour notice in the event of a cancellation. Fresh Wellness reserve the right to charge in full for treatments not cancelled in this period of time or no arrivals.